Plexidy

Integration example

Calendar + messaging, synchronized.

See how Plexidy keeps booking changes aligned across calendars and notifications with one integration pattern.

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Integration flow diagram
A single pattern handles booking updates and outbound notifications.

Flow at a glance

  • Create or update booking

    Plexidy writes to the primary calendar and stores change history.

  • Webhook dispatch

    A webhook fires with booking IDs, status, and change reason.

  • Notification trigger

    Customer and staff notifications send with delivery tracking.

Payload essentials

Field
Purpose
event_id
Stable ID for booking history.
status
Booked, rescheduled, cancelled, or completed.
actor
User or system that made the change.
occurs_at
Start time with timezone.
notes
Optional context for downstream systems.

Reliability checks

How we keep integrations stable

Retries with backoff

Failed webhook deliveries retry with exponential backoff and logging.

Message tracing

Notification delivery status is available for troubleshooting.

Versioned payloads

Payload versions prevent breaking changes for existing consumers.

Sandbox support

Use test environments before routing production traffic.

Sample webhook payload

Field
Example
event_id
evt_9f2c1c
status
rescheduled
occurs_at
2026-02-19T15:30:00-05:00
actor
user_241 (manager)
notes
Customer requested earlier slot

Your systems can acknowledge with a 200 response; retries follow exponential backoff if not received.

Operational depth

Document one integration path deeply enough for implementation confidence

This detail view should provide sequencing, validation checkpoints, and accountability lines for one integration workflow end to end.

Primary audience

Technical leads, implementation engineers, and support escalation owners

Decision focus

Approve or adjust the integration design before enabling production traffic

Operational risk

Missing edge-case ownership in detailed flows causes brittle launches and unclear triage

Field scenario

A deployment team rehearses failure handling for invoice sync and status callback handoffs.

Execution walkthrough

  • 1. Frame the objective

    This detail view should provide sequencing, validation checkpoints, and accountability lines for one integration workflow end to end.

  • 2. Align participants

    Technical leads, implementation engineers, and support escalation owners

  • 3. Validate the decision

    Approve or adjust the integration design before enabling production traffic

  • 4. Mitigate known risk

    Missing edge-case ownership in detailed flows causes brittle launches and unclear triage

Interpretation matrix

Signal
Interpretation
Operational scenario
A deployment team rehearses failure handling for invoice sync and status callback handoffs.
Successful outcome
Successful use of this page leaves teams with clear direction on Approve or adjust the integration design before enabling production traffic.
If skipped
Skipping this step often introduces Missing edge-case ownership in detailed flows causes brittle launches and unclear triage.
Recommended next step
Cross-reference support billing documentation to align operational and technical procedures.
Platform architectureEscalate an issue