FAQ
If you don’t see what you need, head to the knowledge base or contact support.
Use the login link in the header; password recovery is available from the login page.
See the changelog and release notes in the Updates section.
Check system status first, then submit a request via Contact Support.
Plexbook is available now; future products are listed on the roadmap.
Plans are seat-based; billing questions are covered in the Billing & Invoices KB article.
Yes—email sales or open a support request and we’ll route it.
You’ve tried reset steps and still can’t sign in.
An invoice looks incorrect after checking the billing KB.
A workflow is blocked or degraded; include timestamps and impact.
Operational depth
FAQ sections should answer common policy and usage questions in plain operational language so responders can reference answers quickly.
End users, managers, and support queues handling repeat questions
Resolve routine questions without opening workflow-breaking support requests
Unclear FAQ answers push low-complexity questions into escalation channels
A team onboarding week generates repeated policy questions that should be resolved through reference content.
FAQ sections should answer common policy and usage questions in plain operational language so responders can reference answers quickly.
End users, managers, and support queues handling repeat questions
Resolve routine questions without opening workflow-breaking support requests
Unclear FAQ answers push low-complexity questions into escalation channels