Plexidy

Knowledge base

Account access

Steps for signing in and what to do if you’re locked out.

Go to login Reset password
Account access assistance
Use these steps before contacting support.

Sign-in steps

  • Use the Insider login

    Visit the login page and enter your workspace email and password.

  • Check return path

    If you came from another page, the login will return you to it.

  • Need help?

    Use password reset or contact support with your workspace name.

When access fails

Symptom
Action
Forgot password
Use the reset flow from the login page.
Locked account
Wait a few minutes, then try again or contact support.
Wrong workspace
Confirm you’re using the correct email for this workspace.

Recovery checklist

Step
Outcome
Request reset
Reset email received at workspace address.
Confirm device
Login succeeds on primary device.
Update manager
Manager confirms access restored for shift coverage.

Operational depth

Resolve account access incidents with explicit identity and permission checks

This article should guide teams through access diagnostics in safe order, from credential integrity to role assignment and policy enforcement.

Primary audience

Workspace users, admins, and first-line responders

Decision focus

Determine whether the lockout is credential, role, policy, or external identity related

Operational risk

Applying reset actions without root-cause isolation can mask persistent role or policy misconfiguration

Field scenario

An on-call admin must restore a manager account before opening hours without over-privileging access.

Execution walkthrough

  • 1. Frame the objective

    This article should guide teams through access diagnostics in safe order, from credential integrity to role assignment and policy enforcement.

  • 2. Align participants

    Workspace users, admins, and first-line responders

  • 3. Validate the decision

    Determine whether the lockout is credential, role, policy, or external identity related

  • 4. Mitigate known risk

    Applying reset actions without root-cause isolation can mask persistent role or policy misconfiguration

Interpretation matrix

Signal
Interpretation
Operational scenario
An on-call admin must restore a manager account before opening hours without over-privileging access.
Successful outcome
Successful use of this page leaves teams with clear direction on Determine whether the lockout is credential, role, policy, or external identity related.
If skipped
Skipping this step often introduces Applying reset actions without root-cause isolation can mask persistent role or policy misconfiguration.
Recommended next step
If checks fail, capture verification details and submit a support contact request.
Support hubEscalate an issue