Knowledge base
Locate invoices, update payment info, and understand charges.
Invoices and payment history are available from the billing section.
Primary billing contacts receive invoice copies automatically.
Download directly from the billing section or request via support.
Operational depth
This article should let finance and operations verify invoice timing, line-item meaning, and payment-state transitions without back-and-forth escalation.
Finance contacts, workspace admins, and billing support responders
Determine whether the issue is document visibility, charge interpretation, or payment-state mismatch
Billing ambiguity can block approvals and create avoidable support loops near renewal windows
A finance partner reviews an invoice mismatch and needs a deterministic path to reconcile records before payment cutoff.
This article should let finance and operations verify invoice timing, line-item meaning, and payment-state transitions without back-and-forth escalation.
Finance contacts, workspace admins, and billing support responders
Determine whether the issue is document visibility, charge interpretation, or payment-state mismatch
Billing ambiguity can block approvals and create avoidable support loops near renewal windows